Returns
Returns & Exchanges
Our Commitment to Riders
We are a small brand by choice. That means we work directly with our riders and approach every case individually and reasonably. Our goal is not to hide behind legal language — it is to make sure you ride with confidence.
- Operating Entity: TOP FUN, S.L. • Finna Cycles (CIF: B59459800)
- Returns & Support Desk: information@topfun.com
- Statutory Return Window: 14 calendar days from physical delivery.
- Return Requirement: Products must be 100% unused, unridden, and in original packaging.
1. Right of Withdrawal (EU Customers)
In accordance with European Union consumer regulations, you have the statutory right to withdraw from your purchase within 14 calendar days from the date of physical delivery.
| Condition Criteria | Requirement Specification |
|---|---|
| Unused Status | The bicycle must not have been ridden, tested outdoors, or subjected to pedal/crank rotation marks. |
| Original Condition | The bike, frameset, or components must be free from scratches, grease marks, steerer cuts, or clamping abrasions. |
| Original Packaging | The product must be returned complete with its original factory packaging, protective foam blocks, manuals, and included accessories. |
| Return Shipping Costs | Return freight expenses are the responsibility of the customer unless explicitly agreed otherwise in writing with Finna Cycles. |
2. Size Exchanges & Sizing Guidance
Finding the exact reach and standover height is essential for long days in the saddle. If you unbox your bicycle and realize the fit is not ideal, we can evaluate a size exchange provided the bicycle has not been used and remains in its strict original condition.
- Inventory Availability: Size exchanges depend directly on current warehouse stock and production allocation.
- Logistics Expenses: Round-trip shipping costs associated with size replacements are the responsibility of the customer.
Need Help Choosing Your Frame Size?
We strongly recommend contacting our technical team prior to completing your purchase if you are between sizes or uncertain about geometry tables. Send your height and inseam measurements to information@topfun.com — we are happy to assist you in selecting your engineered match.
3. What Is Not Covered
To ensure fair and transparent operations, the following situations are excluded from standard return eligibility, refunds, and warranty coverage:
| Exclusion Category | Description |
|---|---|
| Normal Wear & Tear | Consumable drivetrain and contact components subject to natural friction wear (chains, cassettes, brake pads, tires, inner tubes, pivot and bottom bracket bearings). |
| Improper Assembly | Damage caused by incorrect assembly, cross-threaded bottom brackets, rounded bolts, or stripped threads caused by customer or third-party workshops outside our certified Finna Partner network. |
| Lack of Maintenance | Corrosion, premature seizure, or surface degradation resulting from neglect, storage in humid environments, or high-pressure jet washing. |
| Commercial Exploitation | Bicycles used for commercial rental fleets, courier services, or professional racing purposes, unless explicitly agreed in a dedicated B2B contract. |
4. How to Initiate a Return or Exchange
To avoid transit damage and ensure smooth refund processing, follow this structured return protocol:
| Step 1: Contact | Email our service desk at information@topfun.com with the subject line "Return Request – [Order Number]", stating your reason and serial number. |
|---|---|
| Step 2: Authorization | Our team will review your request and issue a formal Return Merchandise Authorization (RMA) with packing instructions. |
| Step 3: Repack Securely | Pack the bike inside the original heavy-duty cardboard box using all axle protectors, bubble wrap, and cardboard dividers to prevent damage in transit. |
| Step 4: Dispatch | Ship the package via a tracked freight courier to our central logistics facility in Barcelona. |
| Step 5: Inspection & Refund | Once delivered, our mechanics will inspect the item. Approved refunds are credited to your original payment method within 14 calendar days. |
Official Returns Logistics Hub
TOP FUN, S.L. • Finna Cycles (Returns Desk)
CIF: B59459800
C/ Josep Pla, Nº 2
08182 Sant Feliu de Codines, Barcelona, Spain
5. Direct Rider Support
If you have any questions regarding returns, packaging requirements, or delivery status, reach out directly:
- Email: information@topfun.com
- Customer Service Phone: +34 902 365 247
- Local Workshop Support: Find a Finna Partner Near You