Warranty
Warranty Policy
Built to Last • Transparent Support
At Finna Cycles, we build bicycles designed to go further — and to last. Our warranty and return policy is clear, transparent, and aligned with how we work: every bike is assembled to order and supported directly by our team. If something isn’t right, we are here to help.
- Operating Entity: TOP FUN, S.L. • Finna Cycles (CIF: B59459800)
- Support Email: information@topfun.com
- Beneficiary: Coverage applies strictly to the original purchaser and is non-transferable.
- Proof of Purchase: Official sales invoice or receipt required for all claims.
1. Frame Warranty Coverage
We provide warranty coverage against manufacturing defects in frames under the following terms:
| Frame Material | Warranty Period | Coverage Scope |
|---|---|---|
| Aluminum Frames | 5 Years | Structural defects resulting from manufacturing or material faults. |
| Steel Frames | 5 Years | Structural defects resulting from manufacturing or material faults. |
| Carbon Frames | 3 Years | Structural defects resulting from manufacturing or material faults. |
Exclusions & Limitations
This warranty covers structural defects caused by manufacturing or material faults. It does not cover:
- Damage caused by accidents or crashes.
- Improper use or negligence.
- Unauthorized modifications.
- Normal wear and tear.
- Cosmetic damage after delivery.
The warranty applies only to the original purchaser and is non-transferable.
2. Components Warranty
All components are covered by the official warranty of their respective manufacturers, typically 2 years from the date of purchase.
If a component issue arises, Finna will assist and manage the process directly with the supplier to ensure a swift resolution.
3. Paint & Finish
Paint and finish are covered for 1 year against manufacturing defects.
The following are not considered defects under warranty:
- Cosmetic wear from normal use.
- Scratches or marks caused by riding.
- Damage caused after delivery.
4. How to Submit a Warranty Claim
If you believe you have a warranty issue, follow these steps:
| Step 1 | Contact our support team at information@topfun.com. |
|---|---|
| Step 2 | Provide clear photos illustrating the issue. |
| Step 3 | Include your proof of purchase (invoice or order confirmation). |
We will review the case and guide you through the next steps.
Finna Partner Technical Inspection
If your bike was delivered via a Finna Partner location, you may also visit that store for an initial technical inspection. However, all warranty decisions are handled directly by Finna Cycles.
5. Crash Replacement Program
We understand that accidents can happen. If your frame suffers structural damage due to a crash or impact that is not covered under warranty, we offer a dedicated Crash Replacement program.
As the original owner, you may purchase a replacement frame at a reduced price:
| Frame Category | Replacement Discount |
|---|---|
| Carbon Frames | 30% discount off the current retail price of the frame. |
| Aluminum and Steel Frames | 20% discount off the current retail price of the frame. |
Program Conditions
- Valid only for the original purchaser.
- Proof of purchase is required.
- Applicable once per original frame.
- The damaged frame may need to be returned or inspected for verification.
This program is designed to support our riders beyond standard warranty coverage.
6. Contact & Inquiries
For any questions regarding warranty claims, technical inspections, or the Crash Replacement program, reach out directly to our team:
- Email: information@topfun.com
- Customer Service Form: Contact Us
- Finna Partners: Find a Partner Workshop