Shipping
Shipping & Delivery
Assembled to Order • Ready to Ride
At Finna Cycles, every bicycle is assembled to order in our workshop. This allows us to carefully inspect every detail before shipping, ensuring that your bike arrives in pristine condition and ready to ride.
- Operating Entity: TOP FUN, S.L. • Finna Cycles (CIF: B59459800)
- Preparation Window: 3 to 5 business days for workshop assembly and quality tuning.
- Delivery Options: Direct door-to-door courier service or pickup at an official Finna Partner workshop.
- Support & Logistics Desk: information@topfun.com
1. Order Preparation & Workshop Inspection
Once your order is confirmed, our mechanics begin the dedicated build process for your bicycle. The typical preparation window is 3 to 5 business days.
| Assembly Milestone | Workshop Protocol |
|---|---|
| 1. Custom Assembly | The chassis is built up according to your selected tier, groupset, and cockpit specifications. |
| 2. Mechanical Tuning | Drivetrain indexing, limit screw calibration, and disc brake alignment/bed-in checks are executed. |
| 3. Torque Calibration | All cockpit, suspension, seatpost, and axle hardware are torqued strictly to manufacturer Newton-meter (Nm) values. |
| 4. Secure Boxing | The bike is cushioned with heavy-duty structural packaging engineered specifically for bicycle transit. |
Automatic Order Notifications
You will remain informed via automated email updates at each critical phase:
- Build Initiation: Notification when assembly starts in our workshop.
- Order Dispatch: Confirmation once your bike is collected by the freight carrier.
- Live Tracking: Direct carrier tracking code and monitoring link.
2. Shipping Methods & Transit Times
We work exclusively with specialized logistics carriers to ensure that your bicycle is transported securely and efficiently:
| Destination Region | Logistics Partner | Estimated Transit Time |
|---|---|---|
| Spain (Mainland Peninsula) | Correos Express | 24–48 Hours |
| International (Europe & Worldwide) | UPS Standard | 3 to 7 Business Days |
All standard shipments are dispatched under door-to-door delivery directly to the shipping address indicated during checkout.
3. Shipping Rates & Free Delivery Thresholds
Shipping costs are calculated transparently during the first step of checkout prior to payment entry:
| Shipping Zone | Freight Rate |
|---|---|
| Spain (Peninsula) – Orders over 100 € | FREE |
| Spain (Balearic & Canary Islands, Ceuta, Melilla) | 15 € flat rate |
| International Shipments | Calculated dynamically at checkout according to destination country and package volume. |
4. Finna Partner Store Pickup (Click & Collect)
If you prefer not to receive a large bike carton at home, you can select delivery to an authorized Finna Partner workshop during the purchasing process.
Why Choose a Finna Partner?
This service combines the convenience of buying direct online with the reassurance of a professional local bike shop:
- Your bicycle is dispatched directly to the selected partner store.
- A professional bike mechanic executes final unboxing, bar alignment, and safety sign-off.
- The workshop contacts you directly as soon as the bike is adjusted and ready for collection.
Total Turnaround Time: Partner pickup follows the same timeline as home delivery (3–5 business days for workshop assembly plus carrier transit time).
To locate your nearest certified partner, visit our dedicated Finna Partner Map.
5. Specialized Protective Packaging
Every complete bike leaves our facility in a reinforced, heavy-duty bicycle shipping box engineered to shield tubing, dropouts, derailleurs, and carbon components during transit.
| Packaging Component | Protective Standard |
|---|---|
| Front Wheel | Shipped detached and protected inside a padded partition to safeguard rotor and hub bearings. |
| Cockpit & Handlebars | Rotated/loosened alongside the top tube with protective foam sleeving to minimize box width. |
| Rear End & Drivetrain | The rear wheel remains mounted with specialized axle spacers and rear derailleur protective guards. |
Final customer assembly is straightforward and requires only basic bicycle tools: mounting the front wheel, straightening and torquing the stem faceplate, inserting the seatpost, and attaching your pedals.
6. Tracking & Receiving Your Order
Once your order is picked up by Correos Express or UPS, an automated dispatch notification is sent containing your tracking number and delivery tracking portal link.
Important Instructions Upon Receipt
When the carrier delivers your shipment, please observe the following precautions:
- Inspect the Exterior: Thoroughly inspect the cardboard box for tears, severe indentations, punctures, or signs of tampering before signing the delivery slip.
- Record Observations: If any exterior damage is present, note "Box damaged / Subject to inspection" directly on the courier’s digital tablet or physical consignment note before signing.
- Transit Discrepancies: In the rare event of interior freight damage, photograph the box and components immediately and contact us at information@topfun.com within 24 hours.
7. Our Commitment to Riders
At Finna Cycles, we believe buying a bicycle online should be a seamless, transparent experience. That is why every build is individually handled, thoroughly inspected before dispatch, and backed directly by our customer team until your bicycle is rolling on the trail.
- Email: information@topfun.com
- Customer Service Phone: +34 902 365 247
- Store Locator: Find a Finna Partner