1. Object

The website www.finnacycles.com is an e-commerce platform where users can purchase urban, gravel, and adventure bicycles, framesets, components, and related accessories.

2. Legal Capacity & User Obligations

To purchase products through the website and establish a contractual relationship, you warrant that you are at least 18 years of age (or at least 16 years of age if legally emancipated) and hold sufficient legal capacity under your governing jurisdiction to sign this contract.

You guarantee that all personal and billing data provided to TopFun is truthful, accurate, and complete, and you agree to notify any subsequent modification of the same. Purchases can be made via a registered user account or via available express checkout options.

You undertake not to use the content available on this website in any manner that constitutes a violation of any rule of law, public order, accepted moral standards, or that may harm the reputation and image of TopFun, Finna Cycles, and/or its partners.

3. Platform Availability & Disclaimer

TopFun does not guarantee the continuous, uninterrupted operation of the internet or electronic communications. Service availability may be limited, delayed, or interrupted due to events beyond TopFun’s reasonable control. TopFun cannot be held liable for lost data, failed orders, or unsaved user entries caused by third-party infrastructure failures.

To the fullest extent permitted under applicable law, TopFun shall in no event be liable for indirect, incidental, punitive, or consequential damages resulting from the use or inability to use the platform. Nothing in these Terms shall limit or exclude liability for intent, gross negligence, personal injury, or statutory consumer rights that cannot be waived.

4. Product Descriptions & Availability

Each product listed features dedicated technical specifications, including frame geometry, materials, groupset details, component configurations, dimensional sizes, and approximate weights.

All orders are subject to stock availability. In the event of an unforeseen stock discrepancy after order confirmation, TopFun will promptly notify the customer and proceed to refund the full purchase price within a maximum period of fourteen (14) calendar days, unless the customer voluntarily agrees to await restocking or accept an alternative item.

5. Pricing, Taxes, Customs & Payment

All prices on the platform are indicated in Euros (€).

• Deliveries within the European Union (EU): Stated prices include Value Added Tax (VAT) at the legally applicable rate.
• Deliveries outside the European Union (Non-EU / Special Fiscal Territories): For sales shipped to destinations outside the EU customs territory (e.g., UK, USA, Switzerland, Canary Islands), Spanish VAT will be automatically excluded at checkout. However, such orders may be subject to customs clearance tariffs, import duties, and local taxes upon arrival. All import duties, clearance fees, and statutory taxes are the exclusive liability of the Customer and are not included in product prices or shipping fees invoiced by TopFun.

Payment options provided during checkout include major credit/debit cards, bank transfer, and deferred financing solutions (such as SeQura or Instant Credit). By choosing an installment option, the User enters into an independent financing agreement subject to separate credit assessment by the financial entity.

Upon transaction completion, an automatic confirmation email will be dispatched detailing the order reference, purchased items, tax breakdown, and delivery terms.

6. Shipping, Delivery & Transfer of Risk

TopFun offers domestic and international shipping across approved territories. Standard deliveries are completed within thirty (30) calendar days from formal order confirmation. Applicable freight rates are calculated dynamically during checkout based on volumetric dimensions and destination.

Transfer of Risk: The risk of loss or accidental deterioration of the goods transfers to the Customer when the Customer, or an authorized third party designated by them (other than the carrier proposed by TopFun), takes physical possession of the items.

If a shipment cannot be delivered due to absence or inaccurate information provided by the customer, and fourteen (14) calendar days elapse without customer contact, the parcel will be returned to our logistics hub. TopFun will refund the product price, deducting only the direct logistical return costs incurred.

7. Right of Withdrawal & Returns

Under European Consumer Law, you have the right to withdraw from your purchase within fourteen (14) calendar days from the physical receipt of the goods, without providing any justification.

Return Conditions: The Customer must notify TopFun via email at information@topfun.com to exercise this right. The Customer shall bear the direct freight costs of returning the products. The Customer is liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods (e.g., riding the bicycle outdoors, causing cosmetic damage, or altering components).

Reimbursement: Approved refunds (including standard initial delivery charges) are processed within fourteen (14) days following notification, though TopFun may withhold reimbursement until the returned goods are physically verified at our facilities.

Exceptions: The right of withdrawal is excluded for goods made to consumer specifications or clearly personalized (e.g., custom-painted frames or bicycles assembled with specifically requested non-standard component configurations).

8. Legal Warranty & Conformity

All new Finna Cycles products are covered by a statutory legal warranty of three (3) years from the delivery date against any lack of conformity or manufacturing defects, in accordance with applicable consumer protection legislation.

• Presumption Period: Any lack of conformity arising within the first two (2) years following delivery is presumed to have existed at the time of delivery, unless proven otherwise.
• Technical Verification: To determine whether an issue is covered under warranty (manufacturing defect) or stems from ordinary wear and tear, neglect, unauthorized servicing, or improper use (e.g., crashes, improper torque, lack of maintenance), the bicycle or component will undergo technical assessment by our Official Technical Support Service.
• Remedies: If a warranty-covered defect is confirmed, TopFun will repair or replace the product free of charge. If neither is technically feasible, the Customer may demand a proportional price reduction or contract termination.
• Spare Parts: For our frames and bicycles, the availability of compatible spare parts is guaranteed for a minimum period of ten (10) years from the date the specific model ceases to be manufactured.

9. Customer Claims & Inquiries

For any formal claims, order status checks, or post-sale inquiries, contact customer service by email at information@topfun.com or by phone at +34 938 663 832. TopFun will acknowledge receipt with a tracking reference and address the claim within a maximum timeframe of thirty (30) calendar days from submission.

10. Intellectual & Industrial Property

All elements comprising this website—including but not limited to the brand names "Finna", "Finna Cycles", and "TopFun", logos, industrial frame designs, geometry blueprints, proprietary photography, technical texts, and source code—are the exclusive property of TopFun, S.L. or legitimate third-party licensors.

The reproduction, commercial exploitation, or reverse engineering of any site content without prior written authorization from TopFun is strictly prohibited.

11. Data Protection & Privacy

The processing of all personal data collected during registration, order fulfillment, and site navigation is governed by the General Data Protection Regulation (GDPR EU 2016/679). For full information on processing grounds, data retention, and exercising your rights, please review our Privacy Policy.

12. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a competent judicial authority, such provision shall be deemed severed without affecting the validity and enforceability of the remaining clauses.

13. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Spain. Any dispute arising out of or in connection with these terms shall be submitted to the courts of the consumer’s legal domicile.

Furthermore, pursuant to Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr/.

14. Updates to Terms

TopFun reserves the right to amend these Terms and Conditions at any time. Changes will be published directly on this page alongside their revision date to maintain full transparency with past and future transactions.